Refund & Exchange

At LUSSO TEMPO, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

1. Returns & Exchanges

We accept returns and exchanges under the following conditions:

The item must be returned within 7 days of delivery.

The item must be unused, unworn, and in its original packaging.

You must provide proof of purchase (order number or receipt).

We do not accept returns for:

Damaged items caused by misuse or accidents

Sale or discounted items (unless defective)

Custom or personalized items

2. Refund Process

Once your return is received and inspected, we will:

Notify you of the approval or rejection of your refund

If approved, your refund will be processed to your original payment method (please allow 5–10 business days)

> ⚠️ If you paid Cash on Delivery, we may offer store credit or exchange instead of a cash refund.

3. Exchanges

We will gladly exchange your item if:

It is defective or damaged

You received the wrong item

To request an exchange, contact us within 3 days of delivery with photos of the item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

If your exchange is approved, we will provide instructions for return shipping.

5. How to Start a Return/Exchange

To initiate a return or exchange, please contact us at:

Email: support@lussotempo.com
Phone/WhatsApp: [Insert your number]
Order Number: Include your order number and reason for return/exchange.

6. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your bank or credit card company (it may take time before your refund is officially posted)

3. If you’ve done all this and still haven’t received your refund, contact us at support@lussotempo.com

Questions?

If you have any questions about our Refund & Exchange Policy, don’t hesitate to contact us.